Frequently Asked Questions
Question 1: What is your typical process for working with a new customer?
We enjoy meeting our customers face to face and LISTENING to them. What do they need done? What deadlines exist? We hope to convey to them that we are a trustworthy company and have their best interests in mind at all times
Question 2: What training do you have that relates to your work?
We have essentially been in the construction business my entire adult life. We learned basic carpentry and framing while in High School and never looked back. We pride ourselves on adapting to the changes in the business and offering the best products to my customers. One certification that we are proud of is that we are a GAF Certified Master Elite Roofing Contractor. Only 2% of Roofing Contractors in North America hold this certification. If you need a roof we are the company to call.
Question 3: Do you have a standard pricing system for your services?
We realize that typically no two jobs are the same so we strive to get as much detail as possible from every potential job. We prefer to look at the property/project to ascertain what exactly is entailed to achieve the best end results for our customers. This allows us to give the best possible price to our customers and never have to add extra costs at the end.
Question 4: What types of customers do you work with?
We work with all types of customers. We do residential or commercial projects and no job is too small. We can build a house from the ground up or renovate an already existing home. We also specialize in new roof installs. We are a GAF Certified Master Elite Roofing Contractor. Only 2% of Roofing Contractors in North America hold this certification. If you need a residential or commercial roof we are the company to call.
Question 5: What advice would you give a customer looking to hire a provider in your area of work?
We would tell them to look to establish a friendship with whoever it is you will give your business to. Make sure that they are responsive to your phone calls and emails. There is nothing more frustrating then working with a contractor that you can’t ever seem to reach. We realize this and work hard to ensure that you feel like our only customer. And while we realize that this is a business agreement we want to take stress and tension out of the equation and build a friendship throughout the process.
Still Have Questions?
The team at Henderson Roofing is happy to answer any questions you might have about your roofing or exterior remodeling project. Call the area’s favorite roofer today at (401) 615-2224 in Rhode Island or (860) 415-4055 in Connecticut, or contact us online for a free quote.